Because we will always try to understand whether or not our customers are happy or satisfied with Dragonfly services. Simply by using satisfaction process in order to create more value to our offering. Our customer answers to questions are then used to analyze whether or not changes need to be made in business operations to increase their overall satisfaction.

The ability to focus intensively on our customer needs, the ability to collaborate with our customers teams and giving our customers the ability to inspire their team. To "inspire" creates the highest levels of employee engagement and commitment. By giving our customers the vision of what procurement will be in the futur, we will support them to create value.

Let's start with a simple definition : "Sustainability can be defined as a socio-ecological process characterized by the pursuit of a common ideal. An ideal is by definition unattainable in a given time/space but endlessly approachable and it is this endless pursuit that forms a sustainable system in the process. Healthy ecosystems and environments are necessary to the survival of humans and other organisms. Ways of reducing negative human impact are environmentally-friendly chemical engineering, environmental resources management and environmental protection." We believe that procurement team are fully involved in the pursuit of this ideal by insuring a sustainable supplier panel. That's also why we included Sustainable expert in our team.